Política de reembolso

Wise Angler Return & Refund Policy

At Wise Angler, we stand behind our products and want you to shop with confidence. If something isn’t quite right, we’re here to help.

Return Timeframe

  • You have 7 days from the date your order is delivered to request a return.

  • To initiate a return, contact us at info@wiseangler.co.nz with your order number and reason for return.

  • Returns sent without prior approval will not be accepted.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, unopened and in original packaging (fishing tackle, hooks, soft baits, swivels, etc. must be sealed for biohazard/hygiene reasons).

  • Packaging must be intact and suitable for resale.

  • Proof of purchase (order confirmation or receipt) is required.

Due to the nature of fishing tackle and soft lure products, any item that has been opened or used cannot be returned for hygiene and safety reasons — unless the product is faulty.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Opened soft bait packets, hooks, tackle or any product showing signs of use

  • Clearance or sale items

  • Gift cards / digital codes

  • B2B / wholesale orders unless defective (see below)

Damaged, Defective or Incorrect Items

If your product arrives damaged, faulty or different from what you ordered, please email us within 48 hours of receiving your parcel at info@wiseangler.co.nz with clear photos. We’ll arrange a replacement or refund at no cost to you.

For wholesale/B2B customers, faulty or damaged items will be handled according to your supply agreement — please contact us directly for resolution.

Return Shipping Costs

  • Return shipping is the customer’s responsibility unless the item is defective or sent in error by Wise Angler.

  • We recommend using a tracked courier — we cannot accept responsibility for lost return parcels.

  • International customers: Import duties, customs charges and original shipping fees are non-refundable.

Return Address

Once your return is approved, we will provide you with the correct return address in Auckland, New Zealand, along with shipping instructions.

Exchanges

To exchange an item, simply return the original product. Once approved and received, you can place a new order for the replacement item. This ensures faster processing and accurate stock allocation.

Refund Processing Time

  • Once your return is received and inspected, we’ll email you to confirm approval.

  • Approved refunds are processed within 10 business days back to your original payment method.

  • Please allow up to 15 business days (depending on your bank/payment provider) for the funds to appear.

  • If it has been longer than this, please reach out — we’re here to help.

Need Help?

If you have any questions regarding your order or return, you can reach us anytime at:

📧 info@wiseangler.co.nz

We’re anglers too — and we treat our customers the way we’d expect to be treated.